Refund policy

Refund & Return Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To qualify for a return, items must:

  • Be unused and unworn

  • Be in their original condition

  • Include original packaging whenever possible

  • Not be marked as Final Sale

Items showing signs of wear, washing, or damage caused by the customer cannot be returned.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Personalized or customized products

  • Intimate apparel (where applicable)

  • Clearance or Final Sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Order number

  • Photos of the item

  • Photos of the package (if applicable)

We'll review the issue and provide a suitable resolution.

Refunds

Once your return is received and inspected, we'll notify you of the approval status.

Approved refunds are issued to your original payment method.

Depending on your bank, refunds usually appear within 5–10 business days.

Exchanges

We currently replace items only if they arrive damaged or defective.

Return Shipping

If the return is due to our error, we'll cover return shipping when applicable.

For all other returns, customers are responsible for return shipping costs unless otherwise required by law.

Contact

Email: yousized@gmail.com